Blog

• How to react to feedback - 25.05.2021

• Some tips on how to react to…

   
   

  Positive Feedback
   
   

  • thank the reviewer for their feedback
  • inform them about possible rewards and how you´ll go on
  • encourage them to submit more feedback whenever they have ideas, suggestions, hints or complaints for you

   

  Negative Feedback
   
   

  • wait a moment and reflect. By taking some time to think, you can determine if the feedback actually applies to you. Then calmly communicate these thoughts to the other party.
  • never take it personally, but constructively. Consider the potential benefits and think of how it might enhance your performance. Embrace criticism as a way of improvement.
  • focus. The past is the past, don´t recap the incident, but address the customer´s needs in that moment and identifiy a solution. Afterwards you can reflect and improve, moving forward.
  • get more data. Ask for examples to better understand the feedback: “what was it that made you feel…?”. Ask whether they perceive this to be an isolated issue or if it’s something they’ve noticed a few times. This is for your own benefit, because feedback is only useful if you can act on it. Also ask others about the issue, this might provide confirmation or even solutions.
  • thank them sincerely. Tell them you appreciate that they’ve taken the time to talk to you and thank them for having your development in mind. This can be particularly difficult if you feel put-out by the feedback or if it wasn’t delivered in the most tactful way. Even if you don´t agree with them, this is a way of being mature and recognising the effort the person took to give you this feedback. Ensure the other party feels heard.

   

   

• The Feedback Dilemma - 13.05.2021

• While for business owners positive feedback is nice to read on public platforms and helps thrive sales, it is the negative one that could help you improve and therefore is the most valuable. And even a very satisfied client or fan can have meaningful suggestions for improvement while still rating you with 10 points or 5 stars.

  The Qualinim platform helps you collect and manage valuable feedback to improve. If the overall rating is good enough and the company fulfills all requirements, it gets a certificate to display the results.